How can we Help you?

SmartKids is a premium STEM e-commerce platform dedicated to providing high-quality robotics, electronics, and educational toys for children of all ages.

Yes, all our products undergo rigorous safety testing and are certified by international standards. We specify age recommendations for every item.

Currently, we primarily serve Bangladesh, but we are expanding our shipping zones. Contact our support for specific international inquiries.

Delivery within Dhaka usually takes 1-2 business days. Outside Dhaka, it typically takes 3-5 business days.

Absolutely! Once your order is shipped, you will receive a tracking ID via SMS and email.

Shipping is free for orders above ৳5000. For smaller orders, a flat fee of ৳60 inside Dhaka and ৳120 outside Dhaka applies.

We offer a 7-day easy return policy for damaged or incorrect items. The product must be in its original packaging.

You can request a refund through your account dashboard or by contacting our support team with your order ID.

Yes, every STEM kit includes a detailed, step-by-step physical manual. Many also have accompanying video tutorials on our E-Learning platform.

Yes, we have a dedicated technical team to help you via video call or chat if you get stuck with any assembly.